Frequently Asked Questions
Everything you need to know about your Spotlight Oral Care order.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please note that for hygiene reasons, certain oral care tools cannot be returned once the seal is broken.
Are your products cruelty-free and vegan?
Yes, we are proud to say that all Spotlight Oral Care products are 100% cruelty-free and vegan-friendly. We do not test on animals and our ingredients are ethically sourced.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
How do I use my discount code?
You can apply your discount code at the checkout page. Simply enter the code into the 'Promo Code' box and click apply to see your updated total before completing your purchase.